Ah, yep. Intentions do not change outcomes only mitigate the ‘punishment’. It pays to put a bit more forethought into the possible cost-benefit analysis so less effort is required in the apology if things go awry. Goodwill is more difficult to rebuild than acquire. That having been said, I would much rather good intentions be the motivator as opposed to deliberate malevolence.
Ah, yep. Intentions do not change outcomes only mitigate the ‘punishment’. It pays to put a bit more forethought into the possible cost-benefit analysis so less effort is required in the apology if things go awry. Goodwill is more difficult to rebuild than acquire. That having been said, I would much rather good intentions be the motivator as opposed to deliberate malevolence.
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Charlie